General Queries

Below queries are collected in our daily work, this list will be updated continuously, please come to us if you have any questions.

1Are you a manufacturer?

Yes, we have our production line and R&D team.

Please visit us via below VR link to see our office and production area.

https://www.ecer.com/corp/uuu5b8d-industrialnetworkswitch/vr.html

What is the leadtime if I order?

After receiving the payment, we start production.

If you are ordering some popular models, we usually got stock. After some testings, we will ship the materials.

If we do not have stock, production time is usually 3~5 working days for less than 50pcs/pairs.

3. How will you ship my order?

We will send the goods by air(DHL, UPS or FEDEX) or by sea(for bulk order)

It is fine to ship purchased items via customer’s shipping account or forwarder.

It takes 3~5 calendar days to arrive at local customs for clearance.

4. What is MoQ?

1 Pc/Pair.

For many models, we have stock, it is easy to send samples for your testing.

5. Can I have a discount?

Yes and it is usually based on quantity and after sample testing.

6. What is your warranty period?

For commercial models like fiber Ethernet media converter or fiber optic PoE switch, it is 1 year.

For industrial grade products, it is 3 years.

We do lifetime technical support if the models are from Olycom company.

7. Can I have my own packing box?

Yes, the standard packing box does have not have Chinese letters or logo.

Its fine to customize your own version like putting your logo, model name or slogans on it.

8. What is your payment terms?

In most cases we do T/T wire transfer and full amount should be collected before shipment.

For sample orders, we receive PayPal payment for shorter processing time.

Sometimes Alipay or WeChat payment is fine, it depends on the cases.

9. Do you have any certification?

Yes, our company is ISO9001 certified.

We have CE/FCC/RoHS/E-mark/CCC certificates for our models.

What does the label look like?

There will be 2 copies for each piece of manufactured product. One is attached on the device, the other is on the packing box.

It is available in different languages and contents, so you can add your logo or model name in it.

10. Do you support OEM&ODM?

Yes, this is our competitive advantage.

There is a detailed introduction in the below link.

https://www.industrialnetworkswitch.com/factory.html

11. What incoterms do you support?

We are an EXW factory, EXW term is our focus.

Sometimes we do FOB/CIF for bulk orders, this depends on cases. Please talk with us for more information.

12. Do you attend some exhibitions?

Yes, we regularly attend IFSEC UK, MIPS RUSSIA, Security ESSEN GERMANY and ISC West USA.

Sometimes we are exhibitors for small shows like Mitec Malaysia, Secon Korea and Intersec Saudi Arabia.

Each time, we took many photos for display and record, please let us know if you need to check.

13. Can I visit your factory?

Sure. Each year some important clients will visit us for new models and enhance our business relationship.

Please let us know if you have a plan.

14. What is your payment term?

For sample orders, full payment before production.

For bulk orders, we could do 30% deposit and balance payment before we ship your order.

The principle rule is full payment before shipment.

15. Do you do reselling or distribution?

Yes. Olycom has been in the telecommunication field for about 20 years and gained good reputation in domestic market.

We are actively seeking overseas agents/reseller/distributors to promote our brand and products.

Necessary technical and pricing support will be provided.